If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, if the product is damaged a refund is also made to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Your steps should be laid out clearly, linking to relevant pages, such as your online portal.
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
FAQs on the returns and exchange policy
- How long it takes to receive your refund, replacement product, or store credit
- we usually refund with in 7 days after receiving the product back from you. There could be some exceptions which might result in a longer duration.
- Any shipping fees the customer will need to pay
- The customer would be charged the nominal shipping charge or the customer can ship it to us on their own expense.
- Any return restocking fees the customer will need to pay